Frequently Asked Questions

How many Valhalla Pure stores are there?
We currently have 13 stores, all in B.C. and Alberta. One is seasonal: New Denver is summer operated. Check out all our locations HERE

Are the stores part of a chain?
Valhalla Pure shops are operated locally - design, buying decisions, staffing and marketing - by folks who live in the community.

If I purchase an item in one store, am I able to return it to another store?
Of course, so long as you have the receipt, the item is in its original packaging with hangtags, and the return date is not more than 30 days from the purchase date. Please see our Customer Service section for online returns. Please also note that all sales on climbing gear and underwear are final.

If I buy a gift card in one store can it be used in another?
Yes. You can use your gift card at any Valhalla Pure store and online.

I can't find an item I want online. Does that mean it is not available?
Not necessarily. You may be able to special order it from you local Valhalla Pure store. Feel free to give them a call!

How long will my order take to get to me?
This will vary depending on what you purchased, but you will see an estimated timeframe on each product page, your cart, and your order confirmation email. If you're ever unsure, please reach out to our Customer Service staff [email protected] and they would be happy to help you.