Shopping for Christmas gifts?
We will extend our return policy time frame for any gifts purchased after Nov 1, 2017. If the item doesn't work out, you will have until Jan 5th, 2018 to return it following the steps below
If you are not completely satisfied with your purchase you can return it within 30 days of purchase. Returns must be in NEW condition, including all original hang tags attached and packaging. If the product needs to be returned due to manufacturing failure or oversight, please contact us right away to make things right.
** Please note that all sales on climbing gear, safety gear, undergarments and swimwear are final sale. **
RETURNING PRODUCT VIA MAIL
Online purchases require an Return Authorization Number (RA#). Contact for your RA# and shipping information. Return shipping is at the your own expense to the original location(s). The RA # must be clearly written on the outside of the shipment.
If you wish to exchange an item for another size, we suggest you return the item using the RA# method above and place an order for the correct size/colour online right away as this will avoid delays. Once we receive the original item back, we will credit your original payment method.
RETURNING PRODUCT IN-STORE
Items purchased on VPO.CA can be returned in-store for an IN-STORE CREDIT, EXCHANGE or a REFUND. Please note that refunds will be issued from Head Office within 5 business days.
If the product to return is due to manufacturing failure or oversight, please send us an email and we will direct you as to which store you need to return it to. If you're unsure, it's best to email us at with your order number. Wear and tear is not covered by any supplier warranties, but can often be repaired at a reasonable charge.